Returns and Exchanges
Please note that the following only relates to our online shop, and IS NOT the returns policy for our physical shops; 24 & 90 High Street. For the returns policy of our physical stores please call; 01273 487969.
Our policy lasts 14 days. If 14 days have gone by since you received your goods, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Some health and personal care items
* Swimwear and underwear
To complete your return, we require a receipt or proof of purchase, as well as the attached returns form you will have received with your order. Please include your name, order number, address and reason for return. Please also tick whether you would like a refund or an exchange.
Items must not be worn or used, must have labels intact and be returned in the original packaging. Please be careful that any perfumes or body spray worn does not leave any marks or trace of scent, and that no make-up or other marks have soiled the garment.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
To return your product, you should mail your product to: 24 High Street, Lewes, ESX, BN7 2LU, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. We recommend using an insured & trackable service to return your goods as we cannot guarantee that we will receive your returned items. We do not reimburse any extra expense in shipping the original purchase, we only reimburse the basic cost.
All items are shipped in mint condition, if you have received your item and it has been damaged during shipment please inform us as soon as possible so we can resolve the issue, send e-mails to email@example.com
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
None of this affects your statutory rights.