Returns and Exchanges
Please note that the following only relates to our online shop, and IS NOT the returns policy for our physical shop; 24 High Street. For the returns policy of our physical store please email us on email@example.com
Our policy lasts 14 days. If 14 days have gone by since you received your goods, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Goods such as gift cards, toiletries, food, under garments and earrings cannot be returned.
Clearance sale items or custom orders are also excluded. Our Lucky Dip bundles are bespoke orders and made up especially for each order and therefore non refundable.
The Local Pick up orders are seen as a shop purchase, unless it is an add on to an order that is being shipped. The time for return and exchange/credit will start from the time the order is ready, and not when you collect the order. This period is 14 days. We do not offer refunds on Local Pick up orders, as you can inspect the item in the shop and cancel the order before taking home. This is to keep it fair for our walk in shop customers.
Non of this affects your statutory rights should there be a fault with the item.
Should an item with a fault be part of a bundle, the amount refunded will be based on the original price less the average discounted % making the bundle price.
To complete your return, we require a receipt or proof of purchase. This can be a print out of your order. Please include your name, order number, address and reason for return. Please also tick whether you would like a refund or an exchange. Shipping charges will not be refunded and you are responsible for paying the full charge for returning the item safely to us.
Items must not be worn or used, must have labels intact and be returned in the original packaging. Please be careful that any perfumes or body spray worn does not leave any marks or trace of scent, and that no make-up or other marks have soiled the garment. Any toys should be in unopened boxes. Any gift bundles must be returned in full, or we will only be able to issue a credit note.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
To return your product, you should mail your product to: 24 High Street, Lewes, East Sussex, BN7 2LU, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item and the original shipping cost will not be refunded. We recommend using an insured & trackable service to return your goods as we cannot guarantee that we will receive your returned items.
All items are shipped in mint condition, if you have received your item and it has been damaged during shipment please inform us as soon as possible so we can resolve the issue, send e-mails to email@example.com
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Carriage on exchanges must be paid by the customer.
None of this affects your statutory rights.