Shipping for orders over £100 within the mainland UK are free. Areas not included are Northern Ireland, Isle of Man, Isle of Wight, Scottish Highlands and off shore and the Channel Islands. If you have paid no or the wrong shipping for these zones, we will contact you to arrange.
We charge £6.99 for a signed for service offered by APC for orders under 2 kg and £9.99 for orders between 2kg and 9 kg and orders over 10 kg-20 kg are £12.99.
Some orders might be shipped using Royal Mail to avoid higher charges by courier
We can not guarantee how quickly you will receive your parcel during these current times, thought it generally is a 24-48 hours service from the time you receive your shipping notification.
We use shipping options that requires a signature if you ask to have a parcel left in a safe space, it is your choice and your responsibility if the parcel goes missing.
Please make sure that you use an address for delivery that you will be at. Parcels returned to us, after failed delivery attempts will be refunded without the shipping charge. If you had shipping discount, the order value refunded will be value less shipping cost.
Lucky dip sales will be sent as per write up in the category.
If you have not received your parcel after 48 hours of receiving your delivery notification, please contact us.
Please note that you need to ensure we have your email, and not just phone number for you to receive shipping notifications
For international customers, we offer a collection service where you can organize a shipping company yourself, as we find the prices vary a lot depending on how quickly you would like to receive your goods.
Shipping is non refundable if you send order back for a refund, and you are responsible for paying the return shipping too.
Last order date for Christmas 2023 is 20th of December. Orders received after this date will be processed and shipped after the 4th of January.
Please email us with any queries.